Frequently Asked Questions

What are your business days?

Our business days are Monday through Saturday excluding holidays.

How often do you ship orders? 

Orders are shipped as they are completed. 

What is your filing process?

We take all precautions when filing our containers. The filing station as well all containers are sanitized before production. To insure there isn’t a cross contamination between products, they are created and filled in different areas.

What is the status of my order?

After you place your order, we will send a confirmation email.

Once your order has been shipped, you will receive another email with your tracking information.

*Please allow 24 hours for your tracking number to update once you receive your tracking number by email.*

You can also track your order in your account under order status.

Can I change my order?

We can only change orders that have not been processed for shipping.  If you need to make changes, please reach out as soon as possible. Once the order has been prepared and/or shipped, there is nothing we can do. 

Where do we ship?

Worldwide.

How long does it take to ship my order?

Please see our shipping page for more information. 

Do you have set shipping prices ? 

Our shipping prices are controlled and set by USPS and UPS. We do offer free first class shipping on all orders over $50.

What payment methods do you accept?

In addition to using a debit or credit card , we also accept PayPal, Apple Pay, Google Pay and all other methods listed at checkout.

Do you accept returns?

Due to the nature of the products, all refunds are on a case by case basis. If you should have any issues with your products, please reach out to customer service at info@tyecosmetics.com and they will be more than happy to assist you. 

 Do you offer discounts?

Occasionally we will have special flash sales, sign up for mailing list and follow us on social media so you don’t miss out.